Privacy Policy • Yalla Morocco

Effective Date: 02/05/2025

Introduction & Scope

This Privacy Policy explains how Yalla Morocco (« we, » « us, » or « our ») collects, uses, and protects your personal information when you use our website www.yalla-morocco.com and related services. We respect your privacy and are committed to protecting your personal data.

This policy applies to information we collect through:

Our website at www.yalla-morocco.com
Email, text, and other electronic communications between you and Yalla Morocco
When you interact with our advertising and applications on third-party websites and services

Please read this policy carefully to understand our practices regarding your personal information.

Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when using our services, including:

Identity information (name, username, date of birth)
Contact information (email address, telephone number, mailing address)
Profile information (preferences, favorites, feedback)
Travel information (itineraries, preferences, special requirements)
Financial information (payment card details, billing address)
Communication records (when you contact our customer support)

Information We Collect Automatically

When you visit our website, we automatically collect certain information, including:

Technical data (IP address, browser type and version, time zone setting, operating system)
Usage data (pages visited, time spent on pages, click patterns)
Location data (general location based on IP address or precise location if you enable this feature)
Device information (device type, mobile network information)

Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar technologies to collect information about your browsing activities. These help us remember your preferences, analyze site traffic, and personalize content. We use:

Essential cookies: Required for the website to function properly
Performance cookies: Help us understand how visitors interact with our website
Functional cookies: Allow the website to remember choices you make
Targeting/advertising cookies: Used to deliver relevant advertisements and track marketing campaign performance

You can manage cookie preferences through your browser settings or our cookie consent tool.

How We Use Your Information

We use your personal information for the following purposes:

To provide our services: Process bookings, manage your account, and fulfill your requests
To personalize your experience: Recommend destinations and offers based on your preferences
To process payments: Complete transactions and prevent fraud
To communicate with you: Send booking confirmations, updates, newsletters, and respond to inquiries
To improve our website: Analyze usage patterns and develop new features
To market our services: Send relevant offers and promotions (with your consent where required)
To ensure security: Protect our website, systems, and users
To comply with legal obligations: Meet regulatory requirements and respond to legal requests

Third-Party Sharing

We may share your information with:

Travel service providers: Airlines, hotels, tour operators, and other partners to fulfill your bookings
Payment processors: To process transactions securely
Analytics providers: To help us understand website usage (e.g., Google Analytics)
Advertising partners: To deliver targeted advertisements and measure campaign effectiveness
Cloud service providers: For hosting and data storage
Legal authorities: When required by law or to protect our rights

We require all third parties to respect the security of your personal data and treat it according to the law. We do not allow third-party service providers to use your personal data for their own purposes.

User Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request copies of your personal data
Correction: Request correction of incomplete or inaccurate information
Deletion: Request erasure of your personal data
Restriction: Request restriction of processing of your personal data
Portability: Request transfer of your data to you or a third party
Objection: Object to processing of your personal data
Withdrawal of consent: Withdraw consent at any time where we rely on consent to process your data

To exercise these rights, please contact us at info@teal-echidna-137170.hostingersite.com. We will respond to all legitimate requests within the timeframes required by applicable law.

Marketing Preferences

You can opt out of marketing communications at any time by:

Clicking the « unsubscribe » link in any marketing email
Updating your preferences in your account settings
Contacting us directly at info@teal-echidna-137170.hostingersite.com

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which we collected it, including:

Account information: Until you request deletion of your account, plus a reasonable period to comply with legal obligations
Booking information: For 7 years after your last booking (to comply with tax and financial regulations)
Marketing data: Until you unsubscribe or withdraw consent
Analytics data: In an aggregated, anonymized form for up to 26 months

Security Measures

We have implemented appropriate technical and organizational measures to protect your personal data, including:

Encryption of sensitive information in transit and at rest
Secure HTTPS connections across our entire website
Regular security assessments and penetration testing
Access controls and authentication requirements for staff
Employee training on data protection and security practices

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

International Transfers

Your information may be transferred to and processed in countries outside of your residence that may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

EU Standard Contractual Clauses
Ensuring recipient countries have adequate data protection as determined by applicable regulatory authorities
Obtaining your explicit consent for specific transfers where required

Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us at info@teal-echidna-137170.hostingersite.com, and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated « Effective Date » at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically.

Significant changes will be notified to you through a prominent notice on our website or by email before the changes become effective.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@yalla-morocco.com

If you are located in the European Economic Area and are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.

Last Updated: 02/05/2025